Save On Fare TERMS & CONDITIONS – GENERAL

Save On Fare welcomes you to its Website – saveonfare.com includes its mobile, desktop, and mobile application or any feature available on Save On Fare (collectively known as ‘Website). We have designed the Website to be user-friendly, impart information, and it is secured for use. Our Website assists you in imparting travel information and delivers travel-related services, make travel bookings, or transactions with travel suppliers that are enlisted on our Website. Save On Fare is designed for personal and non-commercial usage. Hereby, terms like we, us, our or ‘Save On Fare’ refer to Save On Fare. The terms like “you” or “your” refer to the user of Save On Fare.

We present the Website to you under the condition that you have accepted it without any modification in the terms, conditions, and notices mentioned below. This is collectively known as the ‘Terms’ or ‘Agreement’. Under the Agreement, we have described the terms and conditions applicable to the services available through our Website and have all the details regarding your responsibilities as a user of Save On Fare and limits our and third-party suppliers’ liability. Our suppliers include any kind of services that are availed via Save On Fare.com. We hereby, refer our third-party suppliers as ‘Travel Service Providers’. You must go through our Terms & Conditions very carefully as they have all the information regarding the bookings made by you. You must also check Save On Fare’s Privacy Policy to understand the use of our Website and how it is incorporated in the Agreement.

When you use our Website to book a travel service or product, or by reaching out to our call center agents, you agree to the terms of this Agreement. All the terms and conditions mentioned apply to you, and if you have any issues with the Terms, we request you to stop your use of our Website. Save On Fare reserves the right to modify and amend the Agreement and post the new terms at any time. So we advise you to keep a regular check on this page during your booking or every time you visit the website. The amended Terms will be effective from the day of posting. Our website targets to the residents of the USA, and the terms of this Agreement apply to the residents of the aforementioned areas. Under this Agreement, we determine your IP address to identify if you are located anywhere in this region.

WHEN YOU ACCEPT THESE TERMS, YOU AGREE TO MANDATORY CLASS ACTION AND WAIVER A CLASS ACTION.

Use Of Save On Fare Website

There are certain conditions that you are required to fulfill to use our Website or book with us through our travel agents. So you must guarantee that:

– Your age is 18 or above.
– You have the legal authority to engage in a legal contract with us
– You will use Save On Fare according to the terms of Agreement
– You will make authentic bookings for your personal use or on someone’s behalf who has authorized you on legal-basis If you are acting on someone else’s behalf, you have to make sure that at your end you are ensuring that they are aware of the terms of this Agreement Additionally, also make sure that the information shared by you is up-to-date, true and right If you create an account on Save On Fare.com, you can safeguard it and our agents will supervise the process to make sure that your account is used for the right purpose by you and nobody else.
– Save On Fare holds the right to deny any individual access to our Website or services for any reason we consider valid. This includes but does not limit to violation of terms of this Agreement.

Resolution Of Disputes

Under this Agreement, you agree that Save On Fare will be allowed to resolve a dispute or a claim when you deal with our customer care agents. This dispute might arise because of issues with the service that we make or issue with Privacy Policy by reaching out to our customer care number 833-529-0776 or writing to us on [email protected]. In case we are unable to resolve the Claims within 60-days, you can seek redress via arbitration.

Governing Law; Submission to Jurisdiction

Terms and our rights along with the third parties’ are under the governing laws of the State of New Jersey, USA. If not mentioned otherwise, it is decided and mutually agreed upon by both the parties that in case of a Mandatory Arbitration it will undergo in an exclusive jurisdiction of court. As a user, you have given Save On Fare the consent to decide this. Unless mentioned differently, you must bring any Claims to our notice within 6-months of the date of booking.

Travel Information – General

Save On Fare provides you with all the information linked to your travel plans, itinerary, and Terms after you make the booking. This information also includes the details of destination, affordable packages, and your flight schedule.

This information is given to us through our third-party suppliers which include airlines, tour operators, and other providers. We have taken all the steps to make sure that the information we share with you is accurate and current. But if it is not, we do not have any responsibility for the same and have no liability in such a case. You must also understand that all the information displayed on our website is subject to change without prior notice. Also, the services offered by us are subject to availability. As a user of Save On Fare, you understand all the legal needs of traveling include passport, visa, health insurance, and will supply us with the same to complete your booking. We are simply service providers and are here to assist you with the process through our desktop or mobile website and our customer support team. The end responsibility to get all the information accurate and to carry all the documents needed remains solely on you.

For other Terms of bookings and Services availed on Save On Fare, you are required to read all the Terms mentioned here carefully. In case you make a flight booking with us, you must make sure that you have gone through the terms of the airlines on their website. Also, ensure that you abide by all of their terms and conditions. The airfare that you book can only be guaranteed after you make a purchase and complete the transaction. Post this process, we will issue a ticket provided to us by the supplier. Sometimes the airline may change their prices without informing us and these changes are not dependent on us. We as a travel agency have the right to cancel the booking if we do not receive your payment by the date of allocation. If your flight itinerary has more than one airline supplier then you must go through the terms and conditions of both the airlines. These terms are easily accessible on the airline’s website. Every airline has a different set of rules and restrictions on their fee and charges. So if your flight is affected due to a change (canceled or rescheduled) that the airline made which further results in a change to your other flight, you are the person responsible for the same. In such a scenario, you will have to bear the cost of the fees or buy new tickets for the unaffected flight. Usually, the airline charges a fee for making a change, refund, or exchange, and that cost is borne by you. You are required to comply with the terms of your airline and all the rules differ from airline to airline. You must carry your outbound and return tickets with the confirmation mail with you at all times during your travel. The airline authorities may ask you to show proof of your return tickets at the time of check-in. Save On Fare recommends that you book a combination of two one-way tickets instead of purchasing one round-trip.

We recommend this because when you book in a combination of two one-way tickets, we can offer you better flexibility and more choices of flights. These flights are usually cheaper if booked on different airlines as compared to the ones booked on the same airline. The terms of a combination of a one-way flight are different from the round-trip flight. The one-way flights are subject to their set terms and conditions. So if there is a change in your first flight leading to a delay in the other flight, as a customer you will be required to pay the applicable charges. In such a scenario, Save On Fare holds no responsibility for the same. The prices displayed on our website for low-cost carriers are converted from a different currency to USD. We do this for your convenience. Due to the conversion, you pay us an estimated (and not exact) value of the ticket purchased, and there might be an off-chance that the amount paid varies due to currency fluctuation. When you receive your e-tickets, you might have to bear an additional fee on your credit card as a transaction fee for paying in a different currency and country. When you make an international purchase, there are applicable taxes by levied by your bank.

Save On Fare TERMS & CONDITIONS – FLIGHTS

International Travel(s)

During your international travel, the provisions of the Montreal Convention are applicable to the countries of departure and your destination. The Convention usually limits the liability of the airline supplier for death or any personal injury of the passengers. As a passenger, you must make sure that you have all the documents required to make an entry in the foreign land. These documents include passport, visa (business, tourist, or transit) and you are able to present these documents at any time when the government asks for it. When you want to enter a foreign land, there are several responsibilities that you must meet and we cannot be held responsible if you fail to accomplish them. You are required to go through all the prohibitions, warnings, and announcements that are issued by the government before you reach the destination country.

Visa and Passport

You must make sure that you consult the designated Embassy and confirm the visa and passport information prior to traveling. We may suggest the requirements but those might change at any time, so you must have the updated information from the Embassy before confirming your tickets with us. Save On Fare cannot be held responsible if you are not allowed to travel in the flight as you were unable to provide the required travel documents (eg., correct passport, visa, or any other predefined required documents.) The authorities, the airline, or the country (including transit) may ask for them at any point in time and you must present them. This includes any stop made by the aircraft even if you don’t leave the airport premises.

Health

We advise you to check on the necessary vaccinations to travel to a particular country. These vaccines may change at any time, so you must keep a check on the updated information. You are required to consult the doctor before you depart to your destination country. You must make sure that you are adhering to all the health requirements and take the necessary vaccination, medication, and right medical procedure for your travel.

Disinfection

Most of the airlines have the authority and right to disinfect in case they perceive a doubt of threat to public health or the environment. The disinfectants used are approved by the WHO (World Health Organization) and the International Civil Aviation Organization and includes:

1. Spray aerosolized insecticide while the passengers are on the board.
   2. Prior to passenger boarding, treat aircraft’s surfaces with residual insecticide.

When Save On Fare books for a travel for you to an international destination, we don’t represent the country or give any guarantee that that it is safe to travel to that part of the world or it involves no risks. We are not liable for any damage or loss that you may face as a result of traveling to that particular destination.

Check-In

There are different check-in rules followed by the different airline providers. You are required to verify the requirements of the check-in process before making a booking. Save On Fare advises that you follow the given check-in schedule:

– For a domestic flight, a minimum of 90 minutes before scheduled departure – For an international flight, a minimum of 3 hours scheduled departure. Airline Schedule Change

Sometimes there are changes in the flight schedule that occur due to reasons like bad weather, mechanical or crew issues, or civil unrest. This includes a change to the original flight from a direct one to a one-stop or a connecting itinerary. In such scenarios, the changes are initiated by the airline directly, and Save On Fare holds no responsibility for the same.

If the schedule change includes a cancellation, then we will notify our customers by calling them and sending across an email that will assist you with other options and choose one depending upon the airlines’ guidelines. In some cases, the airline does not inform us of the changes or the cancellation in advance. For the same reason, you must reach out to the airline’s customer service team to confirm your flight schedule. You must make this call at least 72-hours before the departure time and this will protect you against a missed flight.

In case of a schedule change, the airline helps you with the available recourse, and it is their final authority to provide an alternative flight option. Once you check-in for your flight, it is the airline’s responsibility to handle your booking. So, in case of any cancellations, delays, change of schedule, or rebooking of your flight is done by the airline. In such cases, we can only guide you with the procedure; final recourse is taken by the airline. In case you do not have an update of the change in schedule, or cancellation 24-hour before the time of departure, you or you have already reached the airport, we advise you coordinate with the airline staff and get to know more about your available options. During such a time, the airline is your best source of information and will deliver the best advice to you. In incidents like bad weather, you have limited options.

Overbooking of Flights

There are situations under which a flight might be overbooked. In cases like this, different airlines have different rules. You can read about these under the airline’s contract of carriage. If you want to know more about this, you can reach out to Save On Fare travel experts or the airline for further details.

Prices

Our prices mentioned on saveonfare.com are subject to change at any time without prior notice. The fare that we offer is guaranteed after you have purchased the ticket, and we have issued a PNR to you. The airlines change their prices at any time without giving any advance information.

Once you submit the payment details, we will share an email of Booking Confirmation from us. This email includes the booking reference number, your travel itinerary, and your e-ticket. In case you do not receive the confirmation then the booking is not complete, and when we issue the ticket, the fare might have changed.

We will inform you in case of a price change before making the bookings and under no circumstances, there will be any changes on your travel ticket once they are issued.

All the prices on Save On Fare are in USD. Save On Fare has the right to cancel the booking if we do not receive the complete payment within the stipulated time frame. The amount which is mentioned in the confirmation email has to be fully utilized in the same sequence as that of the flight segment. If you make improper use of the tickets, your trip may get canceled.

Cancellations and Refunds

Please know that any bookings made on Save On Fare are non-refundable, if not specified otherwise. In case you want to cancel the bookings, you should reach out to our customer care desk at 833-529-0776 or email us at [email protected] and we will be happy to help you with the cancellation process. In case of a refundable cancellation, it is subject to an administrative cancellation fee according to the charges mentioned in our Post-ticketing Fees and additional charges by the airline or other travel service providers.

For us to process your refund request, it is subject to the airline’s rules and procedures. We can process your refund only after the airline approves the refund request; and once processed, we will send it back to your original payment method. After we initiate your request for cancellation we start with the process by sending an email notification to make sure that your request in progress. For this whole process, we deduct the service fee applied to the booking request and return the balance amount. Being a travel agency, we depend on the suppliers to process the refund. Once we receive the amount from the supplier, we may take some additional time to process the refund and for it to reflect on your credit card. This whole process sometimes may take up to 60-90 days from the day we received the cancellation request.

You may notice an additional fee or a fare difference by the supplier which will be added to the cost of your booking. Once we make a booking on your behalf, we cannot allow name changes and if you want to make any such changes post the booking is complete, you will have to incur extra charges. Read more about this in detail on our Taxes & Fees document. To avoid such charges, you must verify all the spelling/ names of the passengers before you confirming your booking.

Contact Center Booking Service Fee

When you make a booking through our contact center (including a complex multi/stop and roundtrip booking), we might levy a service fee higher than our online booking fee. This fee ranges from $20 to $300 per passenger by our agents.

Important Note: Service fee is included in the taxes, and YOU HAVE TO PAY THE FINAL PRICE AS QUOTED REGARDLESS OF ANY CHANGES MADE IN OUR SERVICE FEE. Please review the final booking amount carefully before confirming the final bookings.

Payment and Flight Information with Confirmation

Credit card companies usually charge a particular fee when you make an international transaction. This is known as ‘International Transaction’. It will be displayed on your credit card statement in the local currency and explains why there is a difference in the billing amount as compared to the one reflected on the payment page. When you book with Save On Fare, you should consider making the booking with an international card company as we transfer your payment to our suppliers. Once transacted, your credit card company decides on the exchange rate and the transaction fee on the day of booking. In case of any discrepancies, please reach put to them and question them for the fee that they levy and what is the exchange rate they charge on your transaction. Save On Fare has no responsibility regarding the same.

Special Request: Seats, Meals and Frequent Flyer

If you make a request for a special seat, meal; or frequent flyer miles; we will consider that as a request only. We as service providers cannot guarantee that the same requests will be provided to you. The airlines hold the exclusive right to make any kind of changes to your allocated seats and do not guarantee an advance notification. Even if we allocate the request, it is your responsibility to confirm the same with the airline and we hold no guarantee that you will be assigned the requested seats. We do not promise that you will be served with a meal, frequent flyer program, or any other special request provided by the airline.

Suitability of Travel Services

Save On Fare offers a variety of services but we do not endorse that these services are suitable for you. So any claims that concern the risks of a travel service does not bind us. These services are enlisted on our website.

Unaccompanied Minors

As a policy, an unaccompanied minor is not allowed to make a reservation on Save On Fare. An individual below the age of 16 is a minor. Every airline has a different set of policies for minors, and a few do not allow them to fly without an adult. Some do allow them to fly but only on non-stop flights. Few airlines also charge an additional fee at check-in for an unaccompanied minor. To know more, please get in touch with the respective airline and confirm their policies regarding the same.

Credit Card Chargeback

As a customer, you can dispute travel charges applied with your credit card company. In case of any queries for a charge applied, we request you to reach out to Save On Fare first and then dispute the claim with the credit card company. Once we revert with a resolution and clear the disputed charges you can check with your credit card company. In case the dispute of chargeback is incorrectly filed, Save On Fare can cancel your bookings as a remedy.

When making a booking with us as your Service Providers, you accept and agree to our cancellation policy automatically. All the special offers, discounts, coupon code, etc published on the Website are not eligible in the cancellation policy. A chargeback is levied in case of an improper charge. We have the right to investigate the claims and recover the cost from you for an incorrect claim. To verify the claims, we may use our call recordings including the service call to dispute the claim.